Help

Ask about your races

An assistant that answers from each race's own guide — and hands anything else to the race team.Answers from each race's own guide.

Geplant · Phase 2 · Die erste echte Saison AI · Phase 5 · Intelligenz

Hi Sam — I answer from the Switchback 100 race guide and your registration. Anything I can't answer goes straight to the race team.
When is packet pickup?
Packet pickup is the Friday before race day, 2–7pm, at the start/finish area in Silverpine, Colorado. Bring photo ID — your bib, timing chip and shirt are in one bag. There's a race-morning window from 4:00 to 5:00am if you're travelling in late.

From the Switchback 100 race guide
Can I transfer my bib?
Yes — transfers are open until 30 days before race day. Your spot moves to another runner through Trailmark: they pay the entry fee, and you're refunded minus a $15 transfer fee. On lottery distances the new runner comes from the waitlist.

From the Switchback 100 race guide
What's the refund policy?
Withdraw 60 or more days out and you get 75% back — $206 on your 100K entry. 30–59 days out it's 50%. Inside 30 days there's no refund, but you can still transfer your bib.

From the Switchback 100 race guide

From the race guide

What the assistant answers from — the organizer edits it once, every answer follows.

1 Answers only from the guideNever guesses — if the guide doesn't say, it doesn't either.
2 Judgement calls go to peopleDeferrals, medical questions and exceptions become a ticket.
3 One thread, both sidesThe race team replies in their support inbox; you read it in yours.