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Ask about your races

An assistant that answers from each race's own guide — and hands anything else to the race team.Answers from each race's own guide.

Prévu · Phase 2 · Première vraie saison AI · Phase 5 · Intelligence

Hi Sam — I answer from the Silverpine 50 race guide and your registration. Anything I can't answer goes straight to the race team.
When is packet pickup?
Packet pickup is the Friday before race day, 2–7pm, at the start/finish area in Silverpine, Colorado. Bring photo ID — your bib, timing chip and shirt are in one bag. There's a race-morning window from 4:00 to 5:00am if you're travelling in late.

From the Silverpine 50 race guide
Can I defer my entry to next year?
Deferrals are the race team's call — the Silverpine 50 allows them for injury or illness, decided case by case. I'll pass this to the race team with your entry details, so you won't have to repeat yourself.

Handed to the Switchback Running race team

I'll pass this to the race team

They'll see this conversation and your entry, so you won't have to explain it twice.
What's the refund policy?
Withdraw 60 or more days out and you get 75% back — $124 on your 50K entry. 30–59 days out it's 50%. Inside 30 days there's no refund, but you can still transfer your bib.

From the Silverpine 50 race guide

From the race guide

What the assistant answers from — the organizer edits it once, every answer follows.

1 Answers only from the guideNever guesses — if the guide doesn't say, it doesn't either.
2 Judgement calls go to peopleDeferrals, medical questions and exceptions become a ticket.
3 One thread, both sidesThe race team replies in their support inbox; you read it in yours.