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Ask about your races
An assistant that answers from each race's own guide — and hands anything else to the race team.Answers from each race's own guide.
Planned · Phase 2 · First real season
AI · Phase 5 · Intelligence
Conversation
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Hi Sam — I answer from the Switchback 100 race guide and your registration. Anything I can't answer goes straight to the race team.
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When is packet pickup?
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Packet pickup is the Friday before race day, 2–7pm, at the start/finish area in Silverpine, Colorado. Bring photo ID — your bib, timing chip and shirt are in one bag. There's a race-morning window from 4:00 to 5:00am if you're travelling in late.
From the Switchback 100 race guide
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What's the refund policy?
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Withdraw 60 or more days out and you get 75% back — $206 on your 100K entry. 30–59 days out it's 50%. Inside 30 days there's no refund, but you can still transfer your bib.
From the Switchback 100 race guide
Suggested questions
From the race guide
What the assistant answers from — the organizer edits it once, every answer follows.
- Packet pickup
- Friday before race day, 2–7pm · Silverpine, Colorado
- Crew access
- Marten Pass · mile 57.3
- Bib transfers
- Open until 30 days out · $15 fee
- Cutoffs
- 100 Mile 32h · 100K 22h · 50K 11h
How hand-off works
- 1 Answers only from the guideNever guesses — if the guide doesn't say, it doesn't either.
- 2 Judgement calls go to peopleDeferrals, medical questions and exceptions become a ticket.
- 3 One thread, both sidesThe race team replies in their support inbox; you read it in yours.