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Ask about your races
An assistant that answers from each race's own guide — and hands anything else to the race team.Answers from each race's own guide.
Conversation
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Hi Sam — I answer from the Switchback 100 race guide and your registration. Anything I can't answer goes straight to the race team.
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When is packet pickup?
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Packet pickup is the Friday before race day, 2–7pm, at the start/finish area in Silverpine, Colorado. Bring photo ID — your bib, timing chip and shirt are in one bag. There's a race-morning window from 4:00 to 5:00am if you're travelling in late.
From the Switchback 100 race guide
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Can I defer my entry to next year?
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Deferrals are the race team's call — the Switchback 100 allows them for injury or illness, decided case by case. I'll pass this to the race team with your entry details, so you won't have to repeat yourself.
Handed to the Switchback Running race team
I'll pass this to the race team
They'll see this conversation and your entry, so you won't have to explain it twice.
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Can I transfer my bib?
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Yes — transfers are open until 30 days before race day. Your spot moves to another runner through Trailmark: they pay the entry fee, and you're refunded minus a $15 transfer fee. On lottery distances the new runner comes from the waitlist.
From the Switchback 100 race guide
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Where do crews park at Marten Pass?
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Crews park in the gravel lot 0.4 miles below Marten Pass (mile 57.3) — about 40 spaces, first come. One vehicle per runner, with the crew pass from your packet on the dash. There's no crew access at Silverpine Lake.
From the Switchback 100 race guide
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What's the refund policy?
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Withdraw 60 or more days out and you get 75% back — $206 on your 100K entry. 30–59 days out it's 50%. Inside 30 days there's no refund, but you can still transfer your bib.
From the Switchback 100 race guide
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What are the cutoffs?
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100 Mile: 32 hours, 100K: 22 hours, 50K: 11 hours. On the 100 Mile, Marten Pass closes 17h 25m into the race.
From the Switchback 100 race guide
From the race guide
What the assistant answers from — the organizer edits it once, every answer follows.
- Packet pickup
- Friday before race day, 2–7pm · Silverpine, Colorado
- Crew access
- Marten Pass · mile 57.3
- Bib transfers
- Open until 30 days out · $15 fee
- Cutoffs
- 100 Mile 32h · 100K 22h · 50K 11h
How hand-off works
- 1 Answers only from the guideNever guesses — if the guide doesn't say, it doesn't either.
- 2 Judgement calls go to peopleDeferrals, medical questions and exceptions become a ticket.
- 3 One thread, both sidesThe race team replies in their support inbox; you read it in yours.