Support

Support inbox

Every runner question, across every event — most are answered before you see them.Most questions answered before you see them.

Prévu · Phase 2 · Première vraie saison AI · Phase 5 · Intelligence

Auto-answered: 72%
First response: 38s
Open tickets: 4
This week: 214

Latest tickets

3 need you

All tickets

TM-20418 · Assistant hand-off

Deferring my Switchback 100 entry

Sam Rivera Deferral Needs you First response due in 6h 26m

Sam Rivera

Can I defer my entry to next year?
Trailmark assistant

Deferrals are the race team's call — the Switchback 100 allows them for injury or illness, decided case by case. I'll pass this to the race team with your entry details.
Sam Rivera

Thanks. I tore a calf muscle at the Mesa Loop 50K three weeks ago and my physio says no running for eight weeks. Happy to send a note.

Suggested reply

AI · Phase 5 · Intelligence

Hi Sam — sorry to hear about the calf. You qualify for an injury deferral: we'll move your 100K entry to next year's Switchback 100 at no charge. Reply with your physio's note (a photo is fine) and we'll confirm within a day. Heal up — we'll see you at Marten Pass next year.

Based on Deferral policy · race guideEntry: 100K, paid $275Injury exception

Insert Edit

Ticket volume vs registration-open days

Questions spike when registration opens — 22 a day, against 7 on quiet days. The assistant absorbs the spike.

Registration open
Quiet day