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Prototipo

Un prototipo interactivo: toca lo que quieras, todos los botones y formularios funcionan con datos de muestra. Una ilustración de la dirección, no todas las funciones.Prototipo interactivo · toca lo que quieras · datos de muestra.

Pruébalo: Todo en estas pantallas es interactivo, con datos de muestra: toca lo que quieras.

Support

Support inbox

Every runner question, across every event — most are answered before you see them.Most questions answered before you see them.

Previsto · Fase 2 · Primera temporada real AI · Fase 5 · Inteligencia
Auto-answered
72%

answered automatically this week

First response
38s

median · 1h 52m when it needs the team

Open tickets
4

3 need you

This week
214

tickets across all four events

Latest tickets

3 need you
All tickets

TM-20418 · Assistant hand-off

Deferring my Switchback 100 entry

Sam Rivera Deferral Needs you First response due in 6h 26m

  1. Sam Rivera

    Can I defer my entry to next year?
  2. Trailmark assistant

    Deferrals are the race team's call — the Switchback 100 allows them for injury or illness, decided case by case. I'll pass this to the race team with your entry details.
  3. Sam Rivera

    Thanks. I tore a calf muscle at the Mesa Loop 50K three weeks ago and my physio says no running for eight weeks. Happy to send a note.

Suggested reply

AI · Fase 5 · Inteligencia

Hi Sam — sorry to hear about the calf. You qualify for an injury deferral: we'll move your 100K entry to next year's Switchback 100 at no charge. Reply with your physio's note (a photo is fine) and we'll confirm within a day. Heal up — we'll see you at Marten Pass next year.

Based on Deferral policy · race guideEntry: 100K, paid $275Injury exception

Macros

Ticket volume vs registration-open days

Questions spike when registration opens — 22 a day, against 7 on quiet days. The assistant absorbs the spike.

  • Registration open
  • Quiet day

6

16

5

17

7

18

22

19

31

20

27

21

18

22

9

23

7

24

6

25

8

26

19

27

24

28

14

29

Resumen

Panel The season at a glance: entries, revenue, capacity.

Evento

Configurar evento Distances, pricing, cutoffs and the course map. Sorteo Run a fair, auditable draw for an oversubscribed race. Inscritos Every entrant, with refunds and coupons inline. Recogida de dorsales Packet pickup on an iPad, or as a self-serve kiosk.

Día de carrera

Día de carrera Live arrivals, leaderboards and course-wide alerts. Seguridad Incident log, DNFs and the sweep list. Voluntarios Shifts, stations and who has checked in.

Comunicación

Mensajes Email, SMS and in-app, with a live delivery log. Soporte One inbox for runner questions, with SLA timers. P2 Campañas Fundraising, sponsors and referrals. P5

Crecimiento

Tienda Merch and add-ons, online and at the venue. P4 Fotos Race photos matched to bib numbers. P4 Informes Entries, revenue and exports for the board. Resultados Results, splits and course records.

Herramientas

Asistente Ask how registration is pacing; act on the answer. P5 Migración Bring past years over, reconciled to the dollar. P2 Ajustes Organization, team, payouts and branding.

Páginas del prototipo

Resumen Hoja de ruta Funciones Hecho como infraestructura
↑↓ mover↵ abriresc cerrar