trailmark Prototype
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Prototype

Un prototype interactif — touchez tout, chaque bouton et formulaire fonctionne, avec des données fictives. Une illustration de la direction, pas toutes les fonctionnalités.Prototype interactif · touchez tout · données fictives.

Support

Support inbox

Every runner question, across every event — most are answered before you see them.Most questions answered before you see them.

Prévu · Phase 2 · Première vraie saison AI · Phase 5 · Intelligence
Auto-answered
72%

answered automatically this week

First response
38s

median · 1h 52m when it needs the team

Open tickets
4

3 need you

This week
214

tickets across all four events

Latest tickets

3 need you
All tickets

TM-20418 · Assistant hand-off

Deferring my Switchback 100 entry

Sam Rivera Deferral Needs you First response due in 6h 26m

  1. Sam Rivera

    Can I defer my entry to next year?

  2. Trailmark assistant

    Deferrals are the race team's call — the Switchback 100 allows them for injury or illness, decided case by case. I'll pass this to the race team with your entry details.

  3. Sam Rivera

    Thanks. I tore a calf muscle at the Mesa Loop 50K three weeks ago and my physio says no running for eight weeks. Happy to send a note.

Suggested reply

AI · Phase 5 · Intelligence

Hi Sam — sorry to hear about the calf. You qualify for an injury deferral: we'll move your 100K entry to next year's Switchback 100 at no charge. Reply with your physio's note (a photo is fine) and we'll confirm within a day. Heal up — we'll see you at Marten Pass next year.

Based on Deferral policy · race guideEntry: 100K, paid $275Injury exception

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Macros

Approve deferral Ask for a doctor's note Waitlist update

Ticket volume vs registration-open days

Questions spike when registration opens — 22 a day, against 7 on quiet days. The assistant absorbs the spike.

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Chapitre 2 · Ouvrir les inscriptions

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Answer what's left

Dana's support inbox — a suggested reply for each ticket and an SLA timer so nothing waits too long.

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Chapitres

1 · Préparer la saison

1The season at a glance 2Set up the season 3Bring last year with you

2 · Ouvrir les inscriptions

4Find a race 5Run the lottery 6Register and pay 7Watch the roster fill 8Send an announcement 9Get the message 10Ask the race guide 11Answer what's left

3 · Le jour de course

12Hand out the packets 13Race day, live 14Keep everyone safe 15Follow from the couch

4 · Après la course

16Cross the finish line 17Find yourself in the gallery 18Relive it 19Your whole season

5 · La plateforme

20See the whole platform 21Run it like infrastructure
Retour Suivant

Vue d'ensemble

Tableau de bord The season at a glance: entries, revenue, capacity.

Événement

Paramétrage Distances, pricing, cutoffs and the course map. Tirage au sort Run a fair, auditable draw for an oversubscribed race. Inscrits Every entrant, with refunds and coupons inline. Retrait des dossards Packet pickup on an iPad, or as a self-serve kiosk.

Jour de course

Jour de course Live arrivals, leaderboards and course-wide alerts. Sécurité Incident log, DNFs and the sweep list. Bénévoles Shifts, stations and who has checked in.

Communication

Messages Email, SMS and in-app, with a live delivery log. Assistance One inbox for runner questions, with SLA timers. P2 Campagnes Fundraising, sponsors and referrals. P5

Croissance

Boutique Merch and add-ons, online and at the venue. P4 Photos Race photos matched to bib numbers. P4 Rapports Entries, revenue and exports for the board. Résultats Results, splits and course records.

Outils

Assistant Ask how registration is pacing; act on the answer. P5 Migration Bring past years over, reconciled to the dollar. P2 Réglages Organization, team, payouts and branding.

Pages du prototype

Synthèse Feuille de route Fonctionnalités Conçu comme une infrastructure
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