Support
Support inbox
Every runner question, across every event — most are answered before you see them.Most questions answered before you see them.
- Auto-answered
- 72%
- First response
- 38s
- Open tickets
- 4
- This week
- 214
answered automatically this week
median · 1h 52m when it needs the team
3 need you
tickets across all four events
Latest tickets
3 need you-
Deferring my Switchback 100 entry
Sam Rivera · Deferral
Needs you 6h 26m left
-
Shirt size change after the deadline
Bailey Novak · Registration
Needs you 4h 28m left
-
Transfer my bib to a friend
Emerson Novak · Transfer
Auto-resolved 4h 20m ago
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Where do crews park at Marten Pass?
Parker Ibarra · Logistics
Auto-resolved 5h 1m ago
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Refund for a duplicate charge
Casey Ellis · Refund
Waiting 9h 0m ago
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Split missing at Quartz Ridge
Noel Reyes · Results
Needs you 1h 5m left
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When is packet pickup?
Hayden Zamora · Logistics
Auto-resolved 10h 40m ago
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What's the refund policy?
Lane Brennan · Refund
Auto-resolved 11h 45m ago
TM-20418 · Assistant hand-off
Deferring my Switchback 100 entry
Sam Rivera
Deferral
Needs you
First response due in 6h 26m
-
Sam Rivera
Can I defer my entry to next year? -
Trailmark assistant
Deferrals are the race team's call — the Switchback 100 allows them for injury or illness, decided case by case. I'll pass this to the race team with your entry details. -
Sam Rivera
Thanks. I tore a calf muscle at the Mesa Loop 50K three weeks ago and my physio says no running for eight weeks. Happy to send a note.
Suggested reply
AI · Phase 5 · IntelligenzHi Sam — sorry to hear about the calf. You qualify for an injury deferral: we'll move your 100K entry to next year's Switchback 100 at no charge. Reply with your physio's note (a photo is fine) and we'll confirm within a day. Heal up — we'll see you at Marten Pass next year.
Based on Deferral policy · race guideEntry: 100K, paid $275Injury exception
Ticket volume vs registration-open days
Questions spike when registration opens — 22 a day, against 7 on quiet days. The assistant absorbs the spike.
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