trailmark Prototype
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Prototype

An interactive prototype — tap around, every button and form works, on sample data. An illustration of the direction, not the full feature set.Interactive prototype · tap anything · sample data.

Support

Support inbox

Every runner question, across every event — most are answered before you see them.Most questions answered before you see them.

Planned · Phase 2 · First real season AI · Phase 5 · Intelligence
Auto-answered
72%

answered automatically this week

First response
38s

median · 1h 52m when it needs the team

Open tickets
4

3 need you

This week
214

tickets across all four events

Latest tickets

3 need you
All tickets

TM-20418 · Assistant hand-off

Deferring my Switchback 100 entry

Sam Rivera Deferral Needs you First response due in 6h 26m

  1. Sam Rivera

    Can I defer my entry to next year?

  2. Trailmark assistant

    Deferrals are the race team's call — the Switchback 100 allows them for injury or illness, decided case by case. I'll pass this to the race team with your entry details.

  3. Sam Rivera

    Thanks. I tore a calf muscle at the Mesa Loop 50K three weeks ago and my physio says no running for eight weeks. Happy to send a note.

Suggested reply

AI · Phase 5 · Intelligence

Hi Sam — sorry to hear about the calf. You qualify for an injury deferral: we'll move your 100K entry to next year's Switchback 100 at no charge. Reply with your physio's note (a photo is fine) and we'll confirm within a day. Heal up — we'll see you at Marten Pass next year.

Based on Deferral policy · race guideEntry: 100K, paid $275Injury exception

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Macros

Approve deferral Ask for a doctor's note Waitlist update

Ticket volume vs registration-open days

Questions spike when registration opens — 22 a day, against 7 on quiet days. The assistant absorbs the spike.

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Chapter 2 · Open registration

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Answer what's left

Dana's support inbox — a suggested reply for each ticket and an SLA timer so nothing waits too long.

Exit
Chapters

1 · Plan the season

1The season at a glance 2Set up the season 3Bring last year with you

2 · Open registration

4Find a race 5Run the lottery 6Register and pay 7Watch the roster fill 8Send an announcement 9Get the message 10Ask the race guide 11Answer what's left

3 · Race day

12Hand out the packets 13Race day, live 14Keep everyone safe 15Follow from the couch

4 · After the race

16Cross the finish line 17Find yourself in the gallery 18Relive it 19Your whole season

5 · The platform

20See the whole platform 21Run it like infrastructure
Back Next

Platform

Platform Every organization and dollar on the platform. Organizations Tenants, tiers and health. Operations Uptime, queues, incidents and support load. P2

Business

Revenue Platform fees, subscriptions and payouts. P2 Results What runners see after the race.

Prototype pages

Overview Roadmap Features Built like infrastructure
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