Support
Support inbox
Every runner question, across every event — most are answered before you see them.Most questions answered before you see them.
- Auto-answered
- 72%
- First response
- 38s
- Open tickets
- 4
- This week
- 214
answered automatically this week
median · 1h 52m when it needs the team
3 need you
tickets across all four events
Latest tickets
3 need you-
Deferring my Switchback 100 entry
Sam Rivera · Deferral
Needs you 6h 26m left
-
Shirt size change after the deadline
Bailey Novak · Registration
Needs you 4h 28m left
-
Transfer my bib to a friend
Emerson Novak · Transfer
Auto-resolved 4h 20m ago
-
Where do crews park at Marten Pass?
Parker Ibarra · Logistics
Auto-resolved 5h 1m ago
-
Refund for a duplicate charge
Casey Ellis · Refund
Waiting 9h 0m ago
-
Split missing at Quartz Ridge
Noel Reyes · Results
Needs you 1h 5m left
-
When is packet pickup?
Hayden Zamora · Logistics
Auto-resolved 10h 40m ago
-
What's the refund policy?
Lane Brennan · Refund
Auto-resolved 11h 45m ago
TM-20411 · Assistant
What's the refund policy?
Lane Brennan
Refund
Auto-resolved
-
Lane Brennan
What's the refund policy? -
Trailmark assistant
Withdraw 60 or more days out for 75% back; 30–59 days out it's 50%; inside 30 days you can transfer your bib instead.
Ticket volume vs registration-open days
Questions spike when registration opens — 22 a day, against 7 on quiet days. The assistant absorbs the spike.
- Registration open
- Quiet day
6
16
5
17
7
18
22
19
31
20
27
21
18
22
9
23
7
24
6
25
8
26
19
27
24
28
14
29