Platform · operations
Running the platform
Health, incidents, the support queue and the public status page — the work nobody outside sees.Health, incidents, support and status.
Planned · Phase 2 · First real season
Platform health
Illustrative- Uptime · 30 days
- 99.98% target 99.95%
- p95 latency
- 182 ms budget 300 ms
- Error rate
- 0.03% budget 0.1%
- Job queue depth
- 14 alert at 500
Incidents
1 open-
Monitoring
SMS delivery delayed for one carrier
38 min agoProvider-side queueing; messages retried automatically, status page updated.
-
Resolved
Registration opened · Silverpine 50 lottery
Yesterday 12:002,140 checkouts in the first 10 minutes. Capacity held, zero oversells, p95 peaked at 262 ms.
Every incident
- Detect
- Alert
- Mitigate
- Communicate
- Postmortem
Status page
public- Registration & checkout Operational
- Race-day live tracking Operational
- Email delivery Operational
- SMS delivery Degraded
- Payments & payouts Operational
Support queue
- Auto-answered
- 72%
- Open tickets
- 31
- Near SLA breach
- 2
- Median first reply
- 1h 52m
On call
- Primary
- Platform engineer · this week
- Secondary
- Payments engineer
- Escalation
- Engineering lead